Hello Parents

At Rockley, we all recognise our responsibility to provide a safe and enjoyable residential activity trip for the young people in our care. Below are essential documents and advice as well as a list of questions, together with our answers, that we hope you will find helpful. If you have a query, which is not answered here or in the materials sent home from school, we will be delighted to answer any questions you might have - please email us with your queries or complete the Parent Feedback Form at the bottom of the page.

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Parent Documents & Advice

Why Rockley?

Hopefully you have been pointed in the direction of this site by your son or daughter's school or youth group leaders. If so, then they have made a great choice in asking Rockley Adventure to deliver their latest outdoor adventure programme.

Here at Rockley Adventure we constantly strive to make life as straightforward as possible for everyone involved in the planning and organisation of a school or group adventure trip, whilst at the same time, never losing sight of our core values of safety and quality in everything we do. With that in mind, we thought we should outline just a few of the reasons why schools and youth groups choose our activity packages to deliver what they need.

The Safe Choice

Both in terms of safety management at our centres and our ability to reliably deliver a 'high quality' outdoor learning experience, Rockley Adventure is 'The Safe Choice' when it comes to group activity provision. This commitment to safety and quality is reflected in the recognitions and accreditations that we have gained and been awarded.

Outstanding Quality

Our aim is to provide the BEST and most personal of services to our groups. This is streamlined from our booking provision to our activity instruction and beyond. A trip a participants will never forget. 

Vast Experience

We have nearly 47 years experience of offering engaging activity programmes to young people across our centre in France and the UK.

Financial Security

Established in 1976, Rockley has been in the schools activity trip market for a very long time, however, for added peace of mind, any trips that fall within the scope of the European Package Travel Regulations 1992 are protected by way of an insurance policy arranged by IPP London. This means that your money is safe in the event of our financial failure.

What else does Rockley do?

If you are interested in any other aspect of what Rockley does for families, individuals, national sailing federations, marine leisure and tourism businesses or corporate groups, please view our other brands via the pages above.

France Entry Guidelines

Please click the link below for the latest entry requirements for France:


How To Make An Insurance Claim

In the unfortunate event that you need to make a claim on the insurance policy, the claim forms that you require can be found below. Most claims should be made by the child's parent/guardian - please direct them to the information provided in the Parents section of this website.

Please notify Rockley Adventure that they, or you, will be making a claim. In order to submit a claim the following information will be required:

school name
your 6-digit Rockley Adventure Booking Reference*
any Rockley Adventure Cancellation Invoices/Confirmations of Booking/Certificates of Insurance requested to be sent with any claim form, will be sent direct to Fogg on your behalf, as long as you have notified us of your or the child's parents' intention to make a claim

* found on all our Confirmations of Booking

If you require any assistance please do not hesitate to contact us on 01202 677272 (Mon-Fri 0900-1700) or [email protected]. Our insurers, Fogg, can also provide general assistance, they can be contacted on 01623 631331 or [email protected].

Cancellation (insurance excess of £40)

If one of your pupils withdraws from the trip you MUST notify us as soon as possible. The date of cancellation of an individual is the date of receipt of written notification by you, the Group Leader, to our office in Poole. If the reason for cancellation eg necessary cancellation due to illness or injury, falls within the terms of the travel insurance policy the pupil's parents/guardian may be able to reclaim the cancellation charges by making a claim.

Cancellation Charges are payable as follows:

Time before trip start date Cancellation Charge
Upto 1st February in year of trip, 1st deposit
From 1st February to within 2 months of trip start date, 1st & 2nd deposit
Within 2 months of trip start date, FULL cost of trip

Medical Expenses (insurance excess of £40)

The page link below is a guide that provides all the necessary details about the European Health Insurance Card, who needs and how to apply for one, validity, and more. Besides EHIC, you can also find information about GHIC that it is the new Health Card for the UK after Brexit.

GHIC Applications

If one of your pupils requires emergency medical treatment during the trip and costs are incurred which are not covered by their EHIC (European Health Insurance Card) you may be able to claim for these under the travel insurance policy. This is also why we recommend that Group Leaders have a contingency fund. As any claim will be required to submit all receipts for prescriptions, medicines, hospital services etc make sure you retain any receipts or invoices. Please bear in mind that invoices for hospital services can take many months to arrive, which can be long after your group's return to the UK! These should be paid by the pupil's parent/guardian and then an insurance claim made also, usually, by the pupil's parents/guardian.

Loss, Damage or Theft (insurance excess of £40)

Please remind your group that all reasonable steps should be taken to safeguard personal property. The insurer will not provide cover for valuables left unattended on a beach for example. All losses or thefts MUST be reported with 24hrs of discovery to our centre manager who will contact the Police if necessary. In the event of damage this must be reported to the centre manager who can complete an Insurance Report. Original copies of any Police or centre manager reports together with invoices or receipts will be required to substantiate all claims.

Booking Conditions and Behaviour Charter


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