If any queries have not been answered above, please complete the form below.
Hello Group Leaders
At Rockley Adventure, our aim is to provide schools with all the information and guidance they need to make choosing and planning a trip as straightforward as possible.
Everything you need to get a trip off the ground, administer or manage a booked trip can be found under the headings below. If you have a query, which is not answered here or in the materials sent to you, we will be delighted to answer any questions you might have - please email us with your queries or complete the Parent Feedback Form at the bottom of the page.
Group Leader Documents & Advice
Guidance & Advice
Travel Documents
HM Passport Office - Collective Passports
Publications
The HSE’s guidance, School Trips and outdoor activities – Tackling the health and safety myths is available at:
https://www.hse.gov.uk/educati...
The DFE’s Health and Safety: Advice on Legal Duties and Powers, is available at:
Health & Safety of Students on Educational Visits: A Good Practice Guide (HASPEV) (DfES) HASPEV can still be viewed on the National Archives website at:
Guidance
Adventure Activities Licensing
Council for Learning Outside the Classroom
The Royal Yachting Association
France Entry Guidelines
Please click the link below for the latest entry requirements for France:
https://www.gov.uk/foreign-travel-advice/france/entry-requirements
Recognitions & Accreditations
Risk Assessments
How to Make an Insurance Claim
If you have booked a residential all inclusive trip with Rockley, this section is for you; If you are booking through Buddens Activity Centre and are not all inclusive with Rockley, then you will need to follow your own insurance policy.
In the unfortunate event that you need to make a claim on the insurance policy, the claim forms that you require can be found below.
Please notify your child's Group Leader and Rockley Adventure that you will be making a claim (by email is simplest). In order to submit a claim you will be required to provide the following information:
- Your child's school name
- Your child's school Rockley Adventure Booking Reference*
Any Rockley Adventure cancellation invoices/Confirmations of Booking/Certificates of Insurance requested to be sent with any claim form, will be sent direct to Endsleigh on your behalf, as long as you have notified your Group Leader &/or Rockley Adventure of your intention to make a claim.
* please contact your Group Leader or Rockley Adventure for this information.
If you require any assistance please do not hesitate to contact us on 01202 677272 (Mon-Fri 0900-1700) or [email protected]. Your insurers, Endsleigh, can also provide general assistance, they can be contacted on 01202 038 946 or their via their Claim Form.
Cancellation (insurance excess of £50)
If your son/daughter withdraws from the trip you MUST notify your child's Group Leader as soon as possible, as the date of cancellation of an individual is the date of receipt of written notification by the Group Leader to our office in Poole. If the reason for cancellation, eg necessary cancellation due to illness or injury, falls within the terms of the travel insurance policy you may be able to reclaim any cancellation charges by making a claim.
Cancellation Charges are payable as follows:
Time before trip start date Cancellation Charge
Up to 1st February in year of trip 1st deposit
From 1st February to within 2 months of trip start date 1st & 2nd deposit
Within 2 months of trip start date Full cost of trip
If your trip is a day trip to any of our centres, then the deposits which is provided at 20% of the booking total will be lost. Once the balance is paid, then the full amount is non-refundable.
Medical Expenses (insurance excess of £50)
The page link below is a guide that provides all the necessary details about the UK Global Health Insurance Card (GHIC) that it is the new Health Card for the UK - https://www.gov.uk/global-heal...
If your child requires emergency medical treatment during the trip and costs are incurred which are not covered by their GHIC you may be able to claim for these under the travel insurance policy. You will be required to submit all receipts for prescriptions, medicines, hospital services etc. Please bear in mind that invoices for hospital services can take many months to arrive, which can be long after your child's return to the UK! These should be paid and then an insurance claim made.
Loss, Damage or Theft (insurance excess of £50)
Please remind your child that all reasonable steps should be taken to safeguard personal property. The insurer will not provide cover for valuables left unattended on a beach for example. All losses or thefts MUST be reported with 24hrs of discovery to the Group Leader and to our centre manager who will contact the Police if necessary. In the event of damage this must be reported to the centre manager who can complete an Insurance Report. Original copies of any Police or centre manager reports together with invoices or receipts will be required to substantiate all claims.
Trip Planning & Useful Downloads
Insurances
AIM Public Liability Insurance
IPP (International Passenger Protection)
In accordance with the UK Package Travel & Linked Travel Regulations 2018 all passengers booking with Rockley Watersports Ltd are fully protected for the initial deposit and subsequently the balance of all monies received by us, including repatriation costs and arrangements, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Rockley Watersports Ltd
There is no requirement for Financial Protection of day trips or single elements, and none is provided.
Rockley Watersports Ltd has taken out an insurance provided by International Passenger Protection Ltd (IPP) with Liberty Mutual Insurance Europe SE (LMIE) trading as Liberty Specialty Markets, a member of the Liberty Mutual Insurance Group. LMIE's registered office: 5-7 rue Leon Laval, L-3372, Leudelange, Grand Duchy of Luxembourg, Registered Number B232280 (Registre de Commerce et des Sociétés). LMIE is a European public limited liability company and is supervised by the Commissariat aux Assurances and licensed by the Luxembourg Minister of Finance as an insurance and reinsurance company. This insurance is only valid for passengers who book and pay directly with/to Rockley Watersports Ltd
In the event of our insolvency please make contact as soon as practically possible giving full details of what has happened quoting the name of your Travel Operator:
IPP Claims at Sedgwick
Telephone: +44 (0)345 266 1872
Email: [email protected]
or online at http://www.ipplondon.co.uk/claims.asp