Parent Hub

Rockley Point Kit List
Buddens Activity Centre Kit List
Poole Park Kit List
Bombannes Kit List
Val Cenis Kit List (Coming Soon)
La Plagne 1800 (Coming Soon)

Take a look below. Hopefully, it will help make sense of the trip booking process for parents.

- School makes a provisional booking
- School invites pupils
- Parents and pupils accept invitation and usually pay a deposit
- School acknowledges place on trip and asks for deposit if not already paid
- School confirms number of pupils on trip and pays Rockley
- School collects further payments as per their own payment schedule
- School pays Rockley by way of 2 or occasionally 3 further stage payments
- School request various medical, dietary and safety information from parents and let's you know what is required in the way of passports and GHIC cards etc
- Parents will receive a kit list well in advance of the trip. Don't worry. Rockley trips don't need any specialist equipment or loads of new clothes
- Pack their bags and get them to school
- Group travels to a Rockley centre
- Let us know your feedback

HM Passport Office - Get a Passport for your Child
European Health Insurance Card (GHIC) Applications
Institute for Outdoor Learning

Please make time to read and understand the Travel Insurance which provides cover for your child on their Rockley Adventure Trip. The full policy wording can be viewed on the link below. It is important that you understand the extent of cover provided by the policy and in particular any exclusions or limitations to the insurance cover. A separate tab in this section provides information on making an insurance claim.

Endsleigh Travel Insurance Policy
Endsleigh Statement of Insurance Document 
Endsleigh Key Facts Document 
Endsleigh Customer Privacy Policy 

In the unfortunate event that you need to make a claim on the insurance policy, the claim forms that you require can be found below.

Please notify your child's Group Leader and Rockley Adventure that you will be making a claim (by email is simplest). In order to submit a claim you will be required to provide the following information:

- Your child's school name
- Your child's school Rockley Adventure Booking Reference*

Any Rockley Adventure cancellation invoices/Confirmations of Booking/Certificates of Insurance requested to be sent with any claim form, will be sent direct to Endsleigh on your behalf, as long as you have notified your Group Leader &/or Rockley Adventure of your intention to make a claim.

* please contact your Group Leader or Rockley Adventure for this information.

If you require any assistance please do not hesitate to contact us on 01202 677272 (Mon-Fri 0900-1700) or [email protected]. Our insurers, Endsleigh, can also provide general assistance, they can be contacted on 01202 038 946 or their via their Claim Form.

Cancellation (insurance excess of £50)
If your son/daughter withdraws from the trip you MUST notify your child's Group Leader as soon as possible, as the date of cancellation of an individual is the date of receipt of written notification by the Group Leader to our office in Poole. If the reason for cancellation, eg necessary cancellation due to illness or injury, falls within the terms of the travel insurance policy you may be able to reclaim any cancellation charges by making a claim.

Cancellation Charges are payable as follows:
Time before trip start date Cancellation Charge
Up to 1st February in year of trip 1st deposit
From 1st February to within 2 months of trip start date 1st & 2nd deposit
Within 2 months of trip start date Full cost of trip

Medical Expenses (insurance excess of £50)
The page link below is a guide that provides all the necessary details about the UK Global Health Insurance Card (GHIC) that it is the new Health Card for the UK - https://www.schengenvisainfo.com/europe-travel-insurance/ehic/ 

If your child requires emergency medical treatment during the trip and costs are incurred which are not covered by their GHIC you may be able to claim for these under the travel insurance policy. You will be required to submit all receipts for prescriptions, medicines, hospital services etc. Please bear in mind that invoices for hospital services can take many months to arrive, which can be long after your child's return to the UK! These should be paid and then an insurance claim made.

Loss, Damage or Theft (insurance excess of £50)
Please remind your child that all reasonable steps should be taken to safeguard personal property. The insurer will not provide cover for valuables left unattended on a beach for example. All losses or thefts MUST be reported with 24hrs of discovery to the Group Leader and to our centre manager who will contact the Police if necessary. In the event of damage this must be reported to the centre manager who can complete an Insurance Report. Original copies of any Police or centre manager reports together with invoices or receipts will be required to substantiate all claims.

Click to view our Pupil Behaviour Charter