Group - Parent FAQs

Hopefully you have been pointed in the direction of this site by your son or daughter's school or youth group leaders. If so, then they have made a great choice in asking Rockley Adventure to deliver their latest outdoor adventure programme.

Here at Rockley Adventure we constantly strive to make life as straightforward as possible for everyone involved in the planning and organisation of a school or group adventure trip, whilst at the same time, never losing sight of our core values of safety and quality in everything we do. With that in mind, we thought we should outline just a few of the reasons why schools and youth groups choose our activity packages to deliver what they need.

The Safe Choice

Both in terms of safety management at our centres and our ability to reliably deliver a 'high quality' outdoor learning experience, Rockley Adventure is 'The Safe Choice' when it comes to group activity provision. This commitment to safety and quality is reflected in the recognitions and accreditations that we have gained and been awarded.

Outstanding Quality

Our aim is to provide the BEST and most personal of services to our groups. This is streamlined from our booking provision to our activity instruction and beyond. A trip a participants will never forget.

Vast Experience

We have nearly 47 years experience of offering engaging activity programmes to young people across our centre in France and the UK.

Financial Security

Established in 1976, Rockley has been in the schools activity trip market for a very long time, however, for added peace of mind, any trips that fall within the scope of the European Package Travel Regulations 1992 are protected by way of an insurance policy arranged by IPP London. This means that your money is safe in the event of our financial failure.

What else does Rockley do?

If you are interested in any other aspect of what Rockley does for families, individuals, national sailing federations, marine leisure and tourism businesses or corporate groups, please view our other brands via the pages above.

Please click the link below for the latest entry requirements for France:

https://www.gov.uk/foreign-travel-advice/france/entry-requirements

In the unfortunate event that you need to make a claim on the insurance policy, the claim forms that you require can be found below.

Please notify your child's Group Leader and Rockley Adventure that you will be making a claim (by email is simplest). In order to submit a claim you will be required to provide the following information:

- Your child's school name
- Your child's school Rockley Adventure Booking Reference*

Any Rockley Adventure cancellation invoices/Confirmations of Booking/Certificates of Insurance requested to be sent with any claim form, will be sent direct to Endsleigh on your behalf, as long as you have notified your Group Leader &/or Rockley Adventure of your intention to make a claim.

* please contact your Group Leader or Rockley Adventure for this information.

If you require any assistance please do not hesitate to contact us on 01202 677272 (Mon-Fri 0900-1700) or [email protected]. Your insurers, Endsleigh, can also provide general assistance, they can be contacted on 01202 038 946 or their via their Claim Form.

Cancellation (insurance excess of £50)

If your son/daughter withdraws from the trip you MUST notify your child's Group Leader as soon as possible, as the date of cancellation of an individual is the date of receipt of written notification by the Group Leader to our office in Poole. If the reason for cancellation, eg necessary cancellation due to illness or injury, falls within the terms of the travel insurance policy you may be able to reclaim any cancellation charges by making a claim.

Cancellation Charges are payable as follows:

Time before trip start date Cancellation Charge
Up to 1st February in year of trip 1st deposit
From 1st February to within 2 months of trip start date 1st & 2nd deposit
Within 2 months of trip start date Full cost of trip

If your trip is a day trip to any of our centres, then the deposits which is provided at 20% of the booking total will be lost. Once the balance is paid, then the full amount is non-refundable.

Medical Expenses (insurance excess of £50)

The page link below is a guide that provides all the necessary details about the UK Global Health Insurance Card (GHIC) that it is the new Health Card for the UK - https://www.gov.uk/global-heal...

If your child requires emergency medical treatment during the trip and costs are incurred which are not covered by their GHIC you may be able to claim for these under the travel insurance policy. You will be required to submit all receipts for prescriptions, medicines, hospital services etc. Please bear in mind that invoices for hospital services can take many months to arrive, which can be long after your child's return to the UK! These should be paid and then an insurance claim made.

Loss, Damage or Theft (insurance excess of £50)

Please remind your child that all reasonable steps should be taken to safeguard personal property. The insurer will not provide cover for valuables left unattended on a beach for example. All losses or thefts MUST be reported with 24hrs of discovery to the Group Leader and to our centre manager who will contact the Police if necessary. In the event of damage this must be reported to the centre manager who can complete an Insurance Report. Original copies of any Police or centre manager reports together with invoices or receipts will be required to substantiate all claims.

Endsleigh Policy Document
Endsleigh Statement of Insurance Document
Endsleigh Key Facts Document
AIM Certificate of Liability Cover

Rockley Point Residential Kit List
Buddens Activity Centre Kit List
Day Trip Kit Lists to ALL CENTRES
Bombannes Kit List
Val Cenis Kit List (Coming Soon)
La Plagne 1800 Kit List (Coming Soon)

Schools and Groups Terms and Conditions
Behaviour Charter