Guest Experience Lead (Seasonal)

Job Role Summary

Rockley is currently seeking driven and enthusiastic individuals to join our dynamic team as Guest Experience Lead at our Buddens Activity Centre.

The role of the Guest Experience Lead is to support the Guest Experience Manager in overseeing all aspects of the guest experience across the centre. They will lead in providing our clients with a safe, enjoyable, and high-quality residential facilities and ensuring the individual needs of our clients are met. The Guest Experience Lead may be required to deputise in the absence of the Guest Experience Co-ordinator.

This is an excellent opportunity to take a leadership role and inspire a team, developing highly motivated, committed team members who are proud to work for our company and employ the Rockley values.

Working Pattern: This is a fixed term annualised hours role based on 32hours a week average.

A normal working week would be 5 days over 7 – this role will include weekend and evening work, however, there may be occasions for additional work based on the centre requirements.

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Role Summary

  • Report to Guest Experience Manager
  • April - October
  • Buddens Activity Centre
  • Access to training
  • Uniform Provided
  • Up to £12.21 per hour

Key Responsibilities & Tasks

  • Maintain the standards outlined in the company’s safety policies
  • Assist in the pastoral care and management of our centre team.
  • Ensure the teams attitude to work, personal presentation, and customer service is in line with the company ethos.
  • Assist the Guest Experience Manager and Coordinator to provide a safe, well organised, motivated, and happy environment for clients and team alike.
  • To act as role model for new and existing employees in developing a highly enthusiastic and productive team, motivated to deliver our excellent product.
  • Act as Duty Manager as required including overnight duties.
  • Support the running of the site shop.
  • Validating feedback from guests prior to and during a visit and assist in implementing alterations to the programme.
  • Answer telephone enquiries, ensuring messages are recorded and forwarded appropriately
  • Monitor the centre inbox, provide responses and forward to appropriate team members as required
  • Ensure that all relevant administration is completed accurately and filed in the correct location
  • Propose new products and developments to increase and improve the Rockley product.
  • Working with members of the Activity Delivery Team, being a point of contact with our guests to ensure their time with us meets their requirements.
  • Work with key stakeholders (e.g., Activity Delivery team, Clients, Contractors) to ensure facilities are maintained at the required standard for our clients.
  • Maintain the safety of clients and our team onsite through maintenance of facilities, reporting breakages and completely compliance testing.
  • Ensure clients and staff are aware of and follow our safety procedures and policies.
  • Support the Activity Delivery team in the event of staff sickness or business demand.

Desired Experience, Qualifications & Abilities

  • First Aid Certificate
  • Experience working in a team environment.
  • Ability to motivate
  • Flexible & professional manner
  • Good communicator
  • Ability to provide excellent customer service
  • Good organisational skills
  • Ability to work independently to problem solve
  • Full UK Driver’s Licence


GOOD TO HAVE:

  • Level 2 Food Hygiene
  • Any Relevant Activity Qualification (PSI, ERCA Generic Instructor, Archery GB Ins)
  • Experience mentoring and developing staff


Personal Qualities

  • Motivated and enthusiastic
  • Approachable and welcoming
  • Can meet high qualities of standards
  • Organised, efficient and punctual
  • Professional appearance
  • Have the ability to communicate effectively
  • Eagerness to acquire new skills and thrive as part of a team

The Benefits

  • Salary based on 37-40 hours per week, paid on a 4-weekly basis
  • 5-day working week / 6-day in peak season – part time hours are available
  • Accommodation available at a weekly charge
  • Access to FREE training with Rockley. (Subject to a training contract)
  • Uniform provided
  • Use of any available equipment in your spare time
  • Discount in our onsite tuck shop (Buddens) & café (Rockley Point)
  • The opportunity to work in a diverse environment
  • The opportunity to further develop your skills
  • You will meet like-minded people and make friends for life
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Where you will be based

Buddens Activity Centre | BH20 7NU

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