Guest Experience Assistant
Job Role Summary
Rockley is currently seeking driven, enthusiastic, and highly professional individuals to join our dynamic team as Guest Experience Assistants at our Buddens Activity Centre.
As a Guest Experience Assistant, you will be an integral part of a collaborative team responsible for the seamless operation of the centre. Your role in the guest experience team will encompass maintaining our facilities, ensuring exceptional customer service, and enhancing the overall experience for our diverse clientele.
Role Summary
- Report to Guest Experience Manager
- April - October
- Buddens Activity Centre
- Access to training
- Uniform Provided
- Up to £11 per hour
Key Responsibilities & Tasks
- Maintain the cleanliness of the shower and toilet facilities, tented accommodations and perform various domestic tasks
- Liaise with customers daily to ensure the smooth running of their residential & day trips
- Contribute to general site maintenance and upkeep
- Collaborate with the centre team to oversee the day-to-day operation of the centre
- Provide attentive care to our young customers when required
- Provide support in the kitchen as required
- Work closely with the team to operate the Buddens tuck shop
- Work as an integral part of the Guest Experience Team to provide excellent customer service
Desired Experience, Qualifications & Abilities
- Full UK Driving License
- Basic Food Hygiene Level 2 certification
- Experience working with children
- Previous experience in a catering environment
- Hold an Enhanced DBS check (this can be completed upon offer of employment)
Personal Qualities
- Motivated and enthusiastic
- Approachable and welcoming
- Can meet high qualities of standards
- Organised, efficient and punctual
- Professional appearance
- Have the ability to communicate effectively
- Eagerness to acquire new skills and thrive as part of a team
The Benefits
- Salary based on 37-40 hours per week, paid on a 4-weekly basis
- 5-day working week / 6-day in peak season – part time hours are available
- Accommodation available at a weekly charge
- Access to FREE training with Rockley. (Subject to a training contract)
- Uniform provided
- Use of any available equipment in your spare time
- Discount in our onsite tuck shop (Buddens) & café (Rockley Point)
- The opportunity to work in a diverse environment
- The opportunity to further develop your skills
- You will meet like-minded people and make friends for life