Guest Experience Assistant
Job Role Summary
Rockley is currently seeking driven and enthusiastic individuals to join our dynamic team as Guest Experience Assistants at our Buddens Activity Centre.
As a Guest Experience Assistant, you will be an integral part of our team and involved in the operation of the centre, including; the maintenance of our facilities, ensuring exceptional customer service, and enhancing the overall experience for our diverse clientele.
Role Summary
- Report to Guest Experience Manager
- April - October
- Buddens Activity Centre
- Access to training
- Uniform Provided
- Up to £12.21 per hour
Key Responsibilities & Tasks
- Maintain the cleanliness of the shower and toilet facilities, tented accommodations and perform various domestic tasks
- Liaise with customers daily to ensure the smooth running of their residential & day trips
- Contribute to general site maintenance and upkeep
- Collaborate with the centre team to oversee the day-to-day operation of the centre
- Provide attentive care to our young customers when required
- Provide support in the kitchen as required
- Work closely with the team to operate the Buddens tuck shop
- Work as an integral part of the Guest Experience Team to provide excellent customer service
Desired Experience, Qualifications & Abilities
- Full UK Driving License
- Basic Food Hygiene Level 2 certification
- Experience working with children
- Previous experience in a catering environment
- Hold an Enhanced DBS check (this can be completed upon offer of employment)
Personal Qualities
- Motivated and enthusiastic
- Approachable and welcoming
- Can meet high qualities of standards
- Organised, efficient and punctual
- Professional appearance
- Have the ability to communicate effectively
- Eagerness to acquire new skills and thrive as part of a team
The Benefits
- Salary based on 37-40 hours per week, paid on a 4-weekly basis
- 5-day working week / 6-day in peak season – part time hours are available
- Accommodation available at a weekly charge
- Access to FREE training with Rockley. (Subject to a training contract)
- Uniform provided
- Use of any available equipment in your spare time
- Discount in our onsite tuck shop (Buddens) & café (Rockley Point)
- The opportunity to work in a diverse environment
- The opportunity to further develop your skills
- You will meet like-minded people and make friends for life