Duty Café Manager

Job Role Summary

Rockley are excited to be offering an opportunity for a motivated, outgoing individual to take on the role of a Duty Café Manager at our beachside café at our Rockley Point Training Centre.

As a Duty Café Manager with Rockley, you will work in an amazing location on the beach and be part of a great team.

Our staff are at the centre of everything Rockley does, and as a member of the team, you will play a crucial part in ensuring all our customers have a fantastic and memorable experience during their time with us.

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Role Summary

  • Start date ASAP
  • Rolling rota
  • £13.00 per hour
  • 35-40 hours per week
  • Rockley Point
  • Beachside location

Key Responsibilities & Tasks

  • Oversee day-to-day operations of the café, ensuring seamless service and customer satisfaction
  • Provide exceptional customer service, welcoming visitors to Rockley Park and creating a warm, inviting atmosphere
  • Supervise café staff, delegating tasks and providing support as needed to maintain high standards
  • Ensure adherence to café policies, procedures, and quality standards
  • Collaborate with the Beach Club Team/Rockley Point Sailing Centre to promote weekly activities to café patrons
  • Delegate daily responsibilities to café staff, fostering a proactive and organised work environment
  • Engage in general café duties including food and beverage preparation, service, and point-of-sale operations
  • Assist in managing inventory levels, including stock rotation and ordering, to minimise waste and maximise efficiency
  • Support staff training, ensuring team members are equipped with the necessary skills and knowledge
  • Uphold the café’s aesthetic standards, ensuring cleanliness, organisation, and adherence to brand guidelines
  • Maintain the Costa brand standards to meet external audit requirements

Requirements

  • Professional and approachable personality, with a passion for delivering exceptional service
  • Previous supervisory experience in a café or restaurant setting is essential
  • While catering/kitchen experience is desirable, it’s not mandatory for this role
  • Excellent verbal and written communication skills are a must
  • IT skills would be desirable
  • Candidates should possess or be willing to work towards Food Hygiene Level 2 certification, with our support
  • All applicants will undergo reference checks to ensure suitability for the role
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Personal Qualities

  • Motivated and enthusiastic
  • Approachable and welcoming
  • Organised, efficient and punctual
  • Professional appearance

The Benefits

  • Uniform provided
  • Use of any available equipment in your spare time
  • The opportunity to work in a diverse environment
  • Opportunities for career development and training support available
  • Enjoy staff discounts and other perks while working with us
  • You will meet like-minded people and make friends for life
  • We will make every effort to ensure you enjoy your season working with Rockley
  • Discounts available for family members subject to T&Cs
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Where you will be based

Rockley Point Activity Centre | BH15 4RW

Nestled on the shores of Poole Harbour at Rockley Point, Harbour’s Edge Café is a bustling beachside retreat. Partnered with Rockley Watersports, a leading provider of watersports training and activities, our café offers a year-round haven for relaxation and adventure.

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