All special requests should be clearly noted at the time of booking. We will make every effort to comply with all special requests although they may be subject to availability. Please make sure that you have informed us, either on your booking form or in writing, of any special dietary requirements (if you are having meals with us) and any medical notes which we should be aware of. We need to know about any medication that you are taking or any disabilities that you may have.
What to wear
Buoyancy aids and waterproofs are provided. You will, however, need PLENTY of old clothes - as sailing can be a damp sport! Bring shorts and tee shirts for warmer days and tracksuit bottoms and sweatshirts for colder days. A pair of old trainers or wetsuit shoes is also recommended. A kit list is provided on our website www.rockleywatersports.com and in your final information email.
Arrival and departure - Day students
You are requested to book in at the sailing centre reception on the first day of your course between 0915 and 0925. Parents/Guardians who are responsible for picking up students should do so by 1645. Please inform the office on 01202 677272 (Rockley Point) if you are going to be late for pick ups or drop offs.
Arrival and departure - Residential students
For those doing courses at Rockley Point and will be arriving the evening before your course, please check in at Rockley Lodge (situated on the left at the entrance to Rockley Park) between 1700 and 1800. When you arrive, a ‘Childcare Assistant’ or ‘Residential Senior Instructor’ will show you to your accommodation. Dinner is at 1830. After dinner all students will be given a talk regarding general safety procedures. Breakfast is served at 0800. You are expected to clear your room on the morning of departure. The final day of your course will finish at 1630 for most courses apart from the 5-day sailing courses, which will finish at 1600 on the Friday.
For students under 18 years of age we are authorised to act for the child according to our best judgement in any emergency situation requiring medical attention and to act in the place of the parents in an accident or other situation demanding an immediate decision.
Sleeping bag and pillow
For those who are staying in our residential accommodation at Rockley Point we do not provide linen therefore you must bring a sleeping bag and pillow with you.
Our accommodation at Rockley Point sleeps between 4 to 6 people per room. We ensure that all room occupants are of the same sex and try our best to match you with people of a similar age. It is up to our residential customers to ensure that their rooms are kept clean and tidy throughout their stay and that they respect those sharing the room with them.
Our Centres are fully equipped with first aid boxes located in the residential accommodation and sailing centre offices. All our main safety boats carry a first aid kit and a radio. All our instructors hold a valid First Aid certificate and attend a health and safety induction when joining the Company.
For the safety and comfort of all our students and staff we have a number of rules for the sailing centre and residential accommodation. These include: NO SMOKING anywhere around the centre or accommodation. NO EATING OR DRINKING in the bedrooms. NO TAMPERING with the FIRE/ SMOKE alarms. NO ALCOHOL is permitted in our centre or accommodation. Rooms to be kept tidy – please use the shelves and under bed storage boxes for your belongings. Things left lying around may be thrown away. Your room will be vacuumed, your bins will be emptied and your bathrooms will be cleaned, if the room is left in a tidy condition. We reserve the right to charge for any extra cleaning or repairs that we deem required. We can not be held responsible for loss or damage to personal property – please look after your belongings, keep doors & windows closed &/or locked. Any damage, however caused, will be charged to all occupants in the room concerned – unless the person responsible owns up to it.
Food and drink
Inclusive in the residential option are three meals per day. Snacks and drinks are available at the Rockley shop during designated opening times. For those of you who are not staying with us and have not ordered lunches, Rockley Park has its own convenience store and there is also a small shop based on the beach for snacks and drinks. These facilities may not be available very late or early on in the season and opening times may be restricted.
The car parking area at Rockley Point is owned and administered by Rockley Park and not ourselves. Charges are made for car parking (half price if you are taking a course with us) and do not apply if you are simply picking up or dropping off others on courses with Rockley Watersports.
Any extras such lunches can be pre-booked, or requested and paid for on arrival subject to availability. No refunds will be given for extras booked and paid for but not used.
We organise various activities for those on our Junior/Youth Residential courses.
Rockley Watersports asks you, as our customers, to respect the other users of the area and its facilities. Please note that at Rockley Point, certain facilities will not be available out of high season (July and August) when the park will be quieter. Laundry facilities are available and tokens can also be obtained from Rockley Park reception for a fee.
Our brochure is prepared some months in advance. The images used in our brochures have been taken from a selection of our centres in France and the UK. Every effort is made to ensure the accuracy of the facts contained in the brochure. Circumstances may arise however where certain particulars have to be modified. In these circumstances the Company will make every effort to provide suitable alternatives but will not be held liable for changes made by outside influences. Our staff are often asked for information not contained in the brochure. Whilst every effort is made to ensure that all information given is correct, the Company cannot be held responsible if this should prove inaccurate.
Poole hosts evening events on the Quay and on Sandbanks beach throughout high season. The highlight being a firework display on a Thursday evening. If you would like advice on where to eat and drink during your stay in Poole, or what to see and do, please ask us or contact Poole Tourism - http://www.pooletourism.com/. In early and late season some restaurants and local facilities may be closed.
Are the qualifications guaranteed?
We guarantee to give you the training and do our very best to help you pass the training and assessments. Most of the certificates depend on you demonstrating your competence, so we can't give you a firm guarantee that you will pass. However, if the worst comes to the worst, you'll leave us with an action plan to complete.